Interviewer: Good afternoon, Richard. Could you tell us more about the importance of quality in primary packaging within the pharmaceutical and cosmetics industries?
Richard Anspach: Good afternoon! Of course. Quality in our primary packaging is essential. It’s not just a promise we make, but a fundamental value that sets us apart. We work closely with suppliers who are experts in the strict regulations of our industries. This ensures the highest quality standards for our products.
Interviewer: How does APG ensure that these quality standards are maintained?
Richard Anspach: At APG Europe, the starting point is always the packaging challenge of our client, their requirements, wishes, and expectations. To provide an optimal solution to our customers, we collaborate with global leaders in primary packaging, offering high-quality products, technical capabilities, and ensuring compliance with regulations.
The balance between these elements defines our quality policy—a triangle with our customers, our suppliers, and APG Europe at each corner.
Interviewer: What is the goal of the quality policy at APG?
Richard Anspach: Our goal is to consistently deliver products and services that meet customer specifications and quality requirements. We strive for logistical flexibility and reliability, while all employees are involved in our quality and safety objectives.
Interviewer: Who defines the quality policy at APG?
Richard Anspach: In practical terms, this means that we maximize customer satisfaction by meeting and exceeding expectations. We ensure that all our products, documentation, and services comply with current regulations. ISO-9001 is our minimum quality standard, and we are continuously improving and innovating our processes and products.
Interviewer: Why is qualified QA/QC/RA support important at APG?
Richard Anspach: Trust is the key word. Customers rely on us for technical solutions, accurate documentation, and compliance with regulations. Our Continuous Education program ensures that our team is always up to date with industry standards.
Interviewer: Does this focus on quality apply to the entire APG team?
Richard Anspach: Absolutely. All departments within APG Europe are involved in our quality objectives. Our quality team goes even further with external training and courses, helping us to respond quickly and effectively to product-related incidents.
Interviewer: What makes APG Europe unique in its approach?
Richard Anspach: Our strength lies in the combination of in-depth knowledge of our products and the production processes of our customers. This, along with our robust forecasting and automated processes, guarantees production continuity and meets specific customer requirements.
Interviewer: How does APG approach more complex customer issues?
Richard Anspach: We take a direct and personal approach. Our presence with customers, combined with technical support and guidance, enables us to solve most issues directly. For more complex challenges, we maintain close communication with specialists at our suppliers, allowing us to provide global support.
In this exclusive interview with Richard Anspach, the Chief Quality Officer and Chief Social Responsibility Officer of APG Europe, we explore the core aspects of quality in primary packaging. Richard shares his expertise on how APG Europe integrates sustainability goals with strict quality standards. We discuss the challenges in the packaging industry, and how technological innovations and corporate social responsibility contribute to future developments. This conversation offers valuable insights into balancing environmental friendliness with maintaining high-quality standards.